How will I receive digital rewards?
You will receive all your digital content via BackerKit. We’ll also send out all digital content on both DriveThruRPG and MyMiniFactory as well.
Last updated: October 22, 2024 15:39
When will I receive my rewards?
Freebies and early access rules are distributed digitally as soon as they are available.
PDFs and STL rewards will be distributed when your order is locked and paid in full. If the distance between physical and digital fulfillment is too great, we’ll distribute digital rewards when pledges are locked before shipping fees are paid.
Physical goods will be shipped as indicated in our campaign updates.
Last updated: October 22, 2024 15:55
Is shipping customs friendly?
Shipping to the UK, US, Canada, and the EU will be customs-friendly. All shipping will be charged via Survey after the campaign in BackerKit and is subject to change.
Last updated: October 22, 2024 16:05
How do I contact you directly?
Please reach out to us at [email protected]
Last updated: October 22, 2024 16:06
What does "miniatures agnostic" mean?
While you need miniatures to play this game, we created this core rule book to enjoy with whatever miniatures you’d like! You can buy and use any fitting models that come to mind or get crafty and make your own.
Last updated: October 22, 2024 16:10
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.